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Successful digitalization must start with understanding of the customer. When the needs and expectations of the customers are known it is possible to develop IT-solutions that creates customer value and support the organization in meeting those needs. Understanding customer needs and expectation is about deliver quality. Today the concept Quality 4.0 has become very popular in many countries. This is about integration and symbiosis between quality and digitalization. New research has shown that the correlation between successful digitalization and quality is strong. This seminar will discuss the meaning of and possibilities with integrated management of quality and digitalization.
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